Plank & Pixel is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website www.plankandpixel.in or use our services across Delhi NCR.
---1. Information We Collect
We may collect the following information:
- Personal Information: Name, email address, phone number, and other details you provide during service requests, consultations, or payments.
- Payment Information: Payments are processed via secure third-party providers (such as Zoho Pay). We do not store your card or banking details.
- Usage Data: Information such as IP address, browser type, pages visited, and time spent on pages.
- Cookies: We use cookies to enhance your browsing experience. You may disable cookies through your browser settings.
2. How We Use Your Information
- To process and fulfill service requests and product orders.
- To communicate with you regarding inquiries, bookings, and updates.
- To improve our website and services.
- To send promotional updates (only if you opt-in).
3. Sharing Your Information
We do not sell or rent your personal information. We may share your information with:
- Service Providers: Vendors, distributors, or partners involved in delivering flooring, décor, or services.
- Legal Authorities: When required by law or to protect our rights.
4. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, misuse, or disclosure.
---5. Data Retention
We retain your personal information only as long as necessary to provide services or comply with legal obligations. After that, data is securely deleted or anonymized.
---6. Product & Service Disclaimer
- Products are supplied by brands or authorized distributors; delivery timelines may vary and are not guaranteed.
- Warranty for products is provided by the respective brand/manufacturer. Plank & Pixel is not responsible for warranty claims.
- We are not liable for any installation done by third parties outside our authorized team.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
---8. Your Rights
You have the right to access, update, or delete your personal data. To request this, contact us at the details below. We aim to respond within 7 business days.
---9. Your Privacy Matters to Us
In accordance with the Information Technology Act, 2000 and applicable rules, we are committed to addressing your concerns.
- Email: contact@plankandpixel.in
- Phone: +91 8586877520
- Address: Delhi NCR, India